ASERGO SUPPORT TEAM

We already know you. You and your staff are highly skilled engineers and technicians who deal with server management on a professional basis. When in need of support you expect us to react fast, and provide you with excellent technical assistance, in order to get you back in production right away.

 

Understanding your needs, we have designed our support services accordingly. Expect the following;

 

  • Skilled and experienced technical support team
  • Built in self service Dashboard tools
  • Onboard KVM over IP without using Java
  • Secure ticket system monitored 24/7
  • 3rd level support at first contact
  • 24/7 Emergency phone service (optional)

 

How we handle support requests

In order to give you the fastest solution, several hardware and network specialists are usually assigned to your case. We handle all tickets with critical care in order to resolve your problem quickly.

 

Regardless of where your server is located, you will be assisted by the same team of ASERGO support specialists.

SECURE TICKET SYSTEM

The ticket system allows for fast and secure communication with our support team. It is designed so you can setup multiple users management rights, with different access levels and options for read write.

 

Preventative measures

In order to minimize hardware failure, we use only quality server grade hardware. All hardware is equipped with premium infrastructure, and has been thoroughly stress tested beforehand. Simply put, this prevents issues that require support. See our server page for more details on hardware, and what hardware you get with your server.

 

Global Sales Team:
+45 4594 1401

 © 2001-2017  ASERGO GROUP

ASERGO HEADQUARTERS

ASERGO Europe GmbH

Witzlebenstrasse 6

DE-14057 Berlin

Germany

ASERGO Scandinavia ApS

24, Agern Allé, Building 1

Scion-DTU Science Park

DK-2970 Hoersholm

Denmark