We already know you. You and your staff are highly skilled engineers and technicians who deal with server management on a professional basis. When in need of support you expect us to react fast, and provide you with excellent technical assistance, in order to get you back in production right away.
Understanding your needs, we have designed our support services accordingly. Expect the following;
How we handle support requests
In order to give you the fastest solution, several hardware and network specialists are usually assigned to your case. We handle all tickets with critical care in order to resolve your problem quickly.
Regardless of where your server is located, you will be assisted by the same team of ASERGO support specialists.
The ticket system allows for fast and secure communication with our support team. It is designed so you can setup multiple users management rights, with different access levels and options for read write.
In order to minimize hardware failure, we use only quality server grade hardware. All hardware is equipped with premium infrastructure, and has been thoroughly stress tested beforehand. Simply put, this prevents issues that require support. See our server page for more details on hardware, and what hardware you get with your server.