Expect the best support
When in need of support you expect us to react fast, and provide you with excellent technical assistance, in order
to get you back in production right away.
Understanding your needs, we have designed our support services accordingly. Expect the following;
- Experienced technical support team
- Built in self service Dashboard tools
- Advanced onboard KVM over IP without using Java
- Secure ticket system monitored 24/7
- 3rd level support at first contact
- 24/7 Emergency phone service (optional)
How we handle support requests
In order to provide you with the fastest resolution, several inhouse hardware and network specialists are usually assigned to your case. We handle all tickets with critical care in order to resolve your problem quickly. Regardless of where your server is located, you will be assisted by the same team of ASERGO support specialists.
Secure ticket system
The ticket system allows for fast and secure communication with our support team. It is designed so you can setup multiple users, management rights, with different access levels and options for read write.
In order to minimize hardware failure, we use only quality server grade hardware. Ahead of delivery, your server has been thoroughly stress tested. Simply put, this prevents issues that require support.