Privacy Policy

How ASERGO is compliant with GDPR

Last updated revision May 18th 2018

At ASERGO, implementing privacy and security best practices is not a new idea. As a hosting and IT-outsourcing company, we're constantly revising and improving our systems, tools and processes, in order to maintain great and secure platforms.

Our GDPR Roles

Our responsibilities in terms of personal data protection depend on our various data processing activities:

How we protect your privacy on and when you use our services.

ASERGO offer many services to help you run your business. As part of running those services we collect data about you and your business. This data is not only essential to run our services, but also critical for the safety of our services and all our users. This policy explains what information is collected, why it is collected, and how we use it.

Information we collect.
Most of the personal data we collect is directly provided by our users when they register and use our services. Other data is collected by recording interactions with our services.

Account & contact data:
When you register on our website to use or to subscribe to our services , or fill in one of our contact forms, you voluntarily give us certain information. This typically includes your name, company name, email address, and sometimes your phone number, postal address (when an invoice or delivery is required), business sector and interest in ASERGO, as well as an autogenerated personal password and userID.

We never record or store credit card information from our customers, and always rely on trusted third-party PCI-DSS-compliant payment processors for credit card processing, including for recurring payment processing.

Your passwords and userIDs are kept secure and encrypted.

Browser data:
When you visit our website and access our online services, we detect and store yourbrowser language and geolocation, in order to customize your experience according to your country and preferred language. Our servers also passively record a summary of the information sent by your browser, for statistical, security and legal purposes: your IP address, the time and date of your visit, your browser version and platform, and the web page that referred you to our website.

Data retention

Account & contact data:
We will only retain such data as long as necessary for the purpose for which it was collected, as laid out in this policy, including any legal retention period, or as long as necessary to carry out a legitimate and reasonable promotion of our products and services.

Browser data:
We will only retain this data for a short period of time, generally 6 months, unless we need to archive it in relation with a legitimate concern related to the security or performance of our services, or as required by law.

Safety Retention Period:
As part of our security policy, we always try to preserve your data from accidental or malicious deletion. As a result, after we delete any of your personal information (Account & Contact Data) from our database upon request from you, it may not be immediately deleted from our backup systems. It could remain stored for up to 6 months, until it is ultimately destroyed. We commit not to use those backup copies of your deleted data for any purpose except for maintaining the integrity of our backups, except if you or the law require us to do so.

Third party disclosure:
Except as explicitly mentioned above, we do not sell, trade, or otherwise transfer your personal data to third parties. We may share or disclose aggregated or de-identified information, for research purposes, or to discuss trends or statistics with third-parties.

How we use this information

Account & contact data:
We use your contact information in order to provide our services, to answer your requests, and for billing and account management reasons. We may also use this information for marketing and communication purposes (our marketing messages always come with a way for you to opt-out at any time). We also use this data in aggregated/anonymised form in order to analyze service trends.

Browser data:
This automatically recorded data is anonymously analyzed in order to maintain and improve our services. We will only correlate this data with your personal data when required by law or for security purposes, if you have violated our Acceptable Use Policy.

Accessing, Updating or Deleting Your Personal Information

Account & contact data:
You have the right to access and update personal data you have previously provided to us. You can do so at any time by connecting to your personal account on your ASERGO Dashboard. If you wish to permanently delete your account or personal information for a legitimate purpose, please contact [email protected] to request so. We will take all reasonable steps to permanently delete your personal information, except when we are required to keep it for legal reasons (typically, for administration, billing and tax reporting reasons).

Children protection
Our website, services and contents are not directed to children, and we do not knowingly collect or process children-related data. If we learn that we have collected or received such data without parental consent, we will delete it immediately.

Policy updates.
We may update this Privacy Policy from time to time, in order to clarify it, or to comply with legal obligations. The "Last Updated" mention at the top of the policy indicates the last revision, which is also the effective date of those changes. If you continue to use our services after such a change, you agree to our updated policy.

Contacting us

If you have are any question regarding this Privacy Policy, or any enquiry about your personal data, please reach out to [email protected]

ASERGO Europe GmbH

Witzlebenstrasse 6
14057, Berlin

ASERGO Scandinavia ApS

DTU Science Park 24
Agern Allé, Building 1
DK-2970, Hoersholm

ASERGO Hardware ApS

DTU Science Park 24
Agern Allé, Building 1
DK-2970, Hoersholm