Privacy Policy
How is ASERGO compliant with GDPR?

Last updated revision May 18th 2018

The GDPR comes into effect May 25th 2018

At ASERGO, implementing privacy and security best practices is not a new idea. As a hosting and IT-outsourcing company, we're constantly revising and improving our systems, tools and processes, in order to maintain great and secure platforms.


Our GDPR Roles

Our responsibilities in terms of personal data protection depend on our various data processing activities:

Our Roles








No role



Data Processing




On any ASERGO hosted service



On - premise



Kind of data

Personal data provided to us by our direct customers and prospects, our partners and all direct users of (names, emails, addresses, passwords ...)


The data controller is the owner of the database.


Any personal data stored in our customers databases, hosted on ASERGO hardware.


Any data located in databases hosted on-premise on customers own hardware.

How we protect your privacy on and when you use our services

ASERGO offer many services to help you run your business. As part of running those services we collect data about you and your business. This data is not only essential to run our services, but also critical for the safety of our services and all our users.

This policy explains what information is collected, why it is collected, and how we use it.


Information we collect


Most of the personal data we collect is directly provided by our users when they register and use our services. Other data is collected by recording interactions with our services.


Account & Contact Data:
When you register on our website to use or to subscribe to our services , or fill in one of our contact forms, you voluntarily give us certain information. This typically includes your name, company name, email address, and sometimes your phone number, postal address (when an invoice or delivery is required), business sector and interest in ASERGO, as well as an autogenerated personal password and userID.



We  never record or store credit card information from our customers, and always rely on trusted third-party PCI-DSS-compliant payment processors for credit card processing, including for recurring payment processing.


Your passwords and userIDs are kept secure and encrypted.


Browser Data:
When you visit our website and access our online services, we detect and store your browser language and geolocation, in order to customize your experience according to your country and preferred language. Our servers also passively record a summary of the information sent by your browser, for statistical, security and legal purposes: your IP address, the time and date of your visit, your browser version and platform, and the web page that referred you to our website.


How we use this information


Account & Contact Data:
We use your contact information in order to provide our services, to answer your requests, and for billing and account management reasons. We may also use this information for marketing and communication purposes (our marketing messages always come with a way for you to opt-out at any time). We also use this data in aggregated/anonymised form in order to analyze service trends.



Browser Data:
This automatically recorded data is anonymously analyzed in order to maintain and improve our services. We will only correlate this data with your personal data when required by law or for security purposes, if you have violated our Acceptable Use Policy.


Accessing, Updating or Deleting Your Personal Information

Account & Contact Data:
You have the right to access and update personal data you have previously provided to us. You can do so at any time by connecting to your personal account on your ASERGO Dashboard. If you wish to permanently delete your account or personal information for a legitimate purpose, please contact [email protected] to request so. We will take all reasonable steps to permanently delete your personal information, except when we are required to keep it for legal reasons (typically, for administration, billing and tax reporting reasons).


Data Retention

Account & Contact Data:
We will only retain such data as long as necessary for the purpose for which it was collected, as laid out in this policy, including any legal retention period, or as long as necessary to carry out a legitimate and reasonable promotion of our products and services.


Browser Data:
we will only retain this data for a short period of time, generally 6 months, unless we need to archive it in relation with a legitimate concern related to the security or performance of our services, or as required by law.


Safety Retention Period:

As part of our security policy, we always try to preserve your data from accidental or malicious deletion. As a result, after we delete any of your personal information (Account & Contact Data) from our database upon request from you, it may not be immediately deleted from our backup systems. It could remain stored for up to 6 months, until it is ultimately destroyed.

We commit not to use those backup copies of your deleted data for any purpose except for maintaining the integrity of our backups, except if you or the law require us to do so.


Third Party Disclosure

Except as explicitly mentioned above, we do not sell, trade, or otherwise transfer your personal data to third parties. We may share or disclose aggregated or de-identified information, for research purposes, or to discuss trends or statistics with third-parties.


Cookie Policy


Cookies are small bits of information sent by our servers to your computer or device when you access our services, and unique to you. They are stored in your browser and later sent back to our servers so that we can provide contextual content. We use them to remember your session (so you don't have to login again).

They are also used to help us understand your preferences based on previous or current site activity, your language and country, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.


We also use third-party services such as Google Analytics, who may set and use their own cookies to identify visitors and provide their own contextual services.



You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies, or look at the links below.







We do not currently support Do Not Track signals, as there is no industry standard for compliance.


Children Protection


Our website, services and contents are not directed to children, and we do not knowingly collect or process children-related data.

If we learn that we have collected or received such data without parental consent, we will delete it immediately.


Policy Updates


We may update this Privacy Policy from time to time, in order to clarify it, or to comply with legal obligations. The "Last Updated" mention at the top of the policy indicates the last revision, which is also the effective date of those changes. If you continue to use our services after such a change, you agree to our updated policy.

This Privacy Policy applies to the following companies:

ASERGO Europe GmbH

Witzlebenstrasse 6

14057, Berlin


ASERGO Scandinavia ApS

DTU Science Park

24, Agern Allé, Building 1

DK-2970, Hoersholm


ASERGO Hardware ApS

DTU Science Park

24, Agern Allé, Building 1

DK-2970, Hoersholm


Contacting Us

If you have are any question regarding this Privacy Policy, or any enquiry about your personal data, please reach out to [email protected]


ASERGO Europe GmbH

Witzlebenstrasse 6

DE-14057 Berlin


ASERGO Scandinavia ApS

24, Agern Allé, Building 1

DTU Science Park

DK-2970 Hoersholm


 © 2001-2018  ASERGO GROUP

Global Sales Team:
+45 4594 1401

[email protected]