This is how we help you
Experienced technical support team
3rd level support at first contact
Hardware replacement if suspicion of fault
Self-service tools in Dashboard
Secure ticket system monitored 24/7
24/7 Emergency phone service (optional)
If you are in need of any type of assistance, our technical support team is here to help. We handle all tickets with critical care, at any time, in order to resolve any trouble you might have.
Our Update Policy
Kubernetes as a Service (KaaS)
As a KaaS user we will upgrade and update the cluster. Updates always adhere to the official Kubernetes Version Skew Policy.
Private managed cluster
If you run a private managed cluster with us, we will handle the system critical components in the control plan.
Private self-managed cluster
The private self-managed cluster is installed using a stable supported version of your choice, following the Kubernetes Version Skew Policy. This means we will not apply any patches, updates or upgrades to your cluster.