Our assistance to you

Help available at any time

This is how we help you

Experienced technical support team

3rd level support at first contact

Hardware replacement if suspicion of fault

Self-service tools in Dashboard

Secure ticket system monitored 24/7

24/7 Emergency phone service (optional)

Always there

If you are in need of any type of assistance, our technical support team is here to help. We handle all tickets with critical care, at any time, in order to resolve any trouble you might have.

Contact us here

Our Update Policy

Kubernetes as a Service (KaaS)

As a KaaS user we will upgrade and update the cluster. Updates always adhere to the official Kubernetes Version Skew Policy.

Private managed cluster

If you run a private managed cluster with us, we will handle the system critical components in the control plan.

Private self-managed cluster

The private self-managed cluster is installed using a stable supported version of your choice, following the Kubernetes Version Skew Policy. This means we will not apply any patches, updates or upgrades to your cluster.